Until very recently incoming call management required expensive onsite equipment. Now there are many advanced options available to you that are network based. This means that there are no CAPEX implications for you, simply a low monthly charge to access the facilities you require. Milestone IP has researched the market and can offer you the leading Incoming Call Management solutions currently available.

Network Based Call Routing

For homeworkers or virtual call centres. Distribute incoming calls to target lines according to geographic zone, date and time (allowing for shift workers) or according to predefined ratios, (ie x% of calls goes to line 1 and x% to line 2 and 3).

Network based Call Recording, Transfer and Queuing

Record calls for security, legal or training purposes, transfer incoming calls from one line to another seamlessly to the caller and queue incoming calls coming into a single line. The calls are stacked on the network until the target line is free.

Network based Virtual receptionist

Again no equipment required, incoming calls listen to a recorded message and select from a list of options. They are then automatically transferred to the target line.